${AGENTMAXLOGINTRIES} Set the maximum number of failed logins ${AGENTUPDATECDR} Whether to update the CDR record with Agent channel data ${AGENTGOODBYE} Sound file to use for "Good Bye" when agent logs out ${AGENTACKCALL} Whether the agent should acknowledge the incoming call ${AGENTAUTOLOGOFF} Auto logging off for an agent ${AGENTWRAPUPTIME} Setting the time for wrapup between incoming calls ${AGENTNUMBER} * Agent number (username) set at login ${AGENTSTATUS} * Status of login ( fail | on | off ) ${AGENTEXTEN} * Extension for logged in agent