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Functionality

• Skilled based routing

• Pre-identification (customerID)

• Queue handler with a flexible messaging

• Software phone (CallGuide TeleList)

• Screen-pop and Screen-Transfer

• Statistics

• Real time supervision

• Administration

• Automatic services through the IVR

• Outbound calling

• CallBack and Internet CallMe

• Voice recognition

• Contact Center (E-mail and Fax)

• IP-Telephony

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