Another mode in which to get support for Rocks is through "Office Hours". The idea is to have a set time in which members of the Rocks community can have a one-on-one live conversation with a Rocks developer.
Office Hours is held every Tuesday from 11:30 AM to 12:30 PM Pacific Time. If that time slot is inconvienient for you, send a note to [email protected] and we'll try to set up an appointment.
The prerequisite for Office Hours is you must be able to make an audio or video conference call with Skype. Video conference calls are preferred, but not required.
To speak to a Rocks developer during Office Hours, just make a Skype call to the user name "rocksclusters".