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6. Resolving Command timed out Issues
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6. Resolving Command timed out Issues

The zencommand daemon's log file ($ZENHOME/collector/zencommand.log) may show messages stating:

WARNING:zen.zencommand:Command timed out on device device_name: command

If this occurs, it usually indicates that the remote device has taken too long in order to return results from the commands. In order to increase the amount of time to allow devices to return results, change the zProperty zCommandCommandTimeout to a larger value.

  1. Navigate to the device or device class in the Zenoss web interface.

  2. If applying changes to a device, click the page menu, then select More → zProperties.

    If applying changes to a device class, click on the zProperties tab.

  3. Apply an appropriate value for the command timeout.

    Table 17.5. SSH Timeout zProperties

    NameDescription

    zCommandCommandTimeout

    Time in seconds to wait for commands to complete on the remote device.


  4. Click Save to save your changes.

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