Extended Monitoring Guide
Have your Remedy administrator create the template email that is needed to have events enter into the appropriate workflow.
From the navigation bar, click on the Settings item.
Click on the Users tab.
Click on the
Remedyuser.Change the email address to the email address from which your Remedy service receives email.
Go to the Alerting Rules tab of the Remedy user.
Click on the Open Ticket alerting rule to edit it.
Set the Enabled field to
Trueand adjust the event filter to your requirements.Click on the Message tab and modify the Zenoss e-mail message with the necessary information from the template e-mail. Lines that will require modification for all sites are:
Server: remedy.yourdomain.com
Login: remedyUsername
Password: remedyPassword
Click Save to save your changes.