Extended Monitoring Guide

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3. Enable Monitoring

3.1. Configuring Sugar CRM to Allow Queries

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3.2. Configuring Zenoss

All SugarCRM devices must exist under the /Devices/Web/SugarCRM device class.

  1. Navigate to the device or device class under the /Devices/Web/SugarCRM device class in the Zenoss web interface.

  2. If applying changes to a device, click the page menu, then select MorezProperties.

    If applying changes to a device class, click on the zProperties tab.

  3. Edit the appropriate zProperties for the device(s).

    Table 46.2. SugarCRM zProperties

    NameDescription

    zSugarCRMBase

    zSugarCRMPassword

    Password for the zSugarCRMUsername user.

    zSugarCRMTestAccount

    zSugarCRMUsername

    Username allowed to log into the Sugar CRM server.


  4. Click Save to save your changes.

  5. Click the page menu, then select MoreTemplates.

  6. From the table menu select the Bind Templates... item to display the Bind Performance Templates dialog.

  7. To add the SugarCRM template and retain other performance templates, hold down the control key while clicking on the SugarCRM entry.

  8. Click OK.

    The SugarCRM template should now be displayed under the Performance Templates for Device. You will now be able to start collecting the Sugar CRM metrics from this device.

  9. Navigate to the Perf tab and you should see some placeholders for graphs. After approximately 15 minutes you should see the graphs start to become populated with information.