The Couchbase support team uses logs and other system diagnostics to analyze customer issues.

If you contact Couchbase customer support, you might be asked to collect diagnostics from your cluster. Couchbase Server offers several methods that enable you to efficiently collect diagnostics for an entire cluster. To collect diagnostic information, you can use either the web console, the command-line interface, or the REST API.

• For using the web console to collect and view diagnostic information, see Managing diagnostics
• For using the CLI couchbase-cli tool to collect information, see Diagnostics with couchbase-cli
• For using the CLI cbcollect tool to collect information, see Diagnostics with cbcollect_info