Packaged with every LiveJournal distribution is an internal support center; a set of pages that logs user requests and assigns them a ticket, so that they can return (FIX)
The support system was written and tailors to 3 types of users:
Requester. The user who files the support request
Volunteer. The user who answers the question as best as they can
Admin. The user who approves screened answers and closes old/dead requests