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On-premise Database management

Register a database

To register your database, you just need to enter your Subscription Code in the banner in the App Switcher. Make sure you do not add extra spaces before or after your subscription code. If the registration is successful, it will turn green and will provide you with the Expiration Date of your freshly-registered database. You can check this Epiration Date in the About menu (Odoo 9) or in the Settings Dashboard (Odoo 10).

Registration Error Message

If you are unable to register your database, you will likely encounter this message:

Something went wrong while registering your database, you can try again or contact Odoo Help

Solutions

  • Avez-vous un abonnement Entreprise valide ?

    • Check if your subscription details get the tag "In Progress" on your Odoo Account or with your Account Manager

  • Avez-vous déjà associé un base de données à votre référence d'abonnement ?

    • You can link only one database per subscription. (Need a test or a development database? Find a partner)

    • You can unlink the old database yourself on your Odoo Contract with the button "Unlink database"

      A confirmation message will appear; make sure this is the correct database as it will be deactivated shortly:

  • Do you have the updated version of Odoo 9?

    • Depuis Juillet 2016, Odoo 9 modifie maintenant automatiquement l'UUID d'une base de données dupliquée; une opération manuelle n'est plus nécessaire.

    • If it's not the case, you may have multiple databases sharing the same UUID. Please check on your Odoo Contract, a short message will appear specifying which database is problematic:

      In this case, you need to change the UUID on your test databases to solve this issue. You will find more information about this in this section.

      For your information, we identify database with UUID. Therefore, each database should have a distinct UUID to ensure that registration and invoicing proceed effortlessly for your and for us.

Error message due to too many users

If you have more users in your local database than provisionned in your Odoo Enterprise subscription, you may encounter this message:

This database will expire in X days, you have more users than your subscription allows

When the message appears you have 30 days before the expiration. The countdown is updated everyday.

Solutions

  • Add more users on your subscription: follow the link and Validate the upsell quotation and pay for the extra users.

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  • Deactivate users as explained in this Documentation and Reject the upsell quotation.

Once your database has the correct number of users, the expiration message will disappear automatically after a few days, when the next verification occurs. We understand that it can be a bit frightening to see the countdown, so you can force an Update Notification to make the message disappear right away.

Database expired error message

If your database reaches its expiration date before your renew your subscription, you will encounter this message:

This database has expired.

This blocking message appears after a non-blocking message that lasts 30 days. If you fail to take action before the end of the countdown, the database is expired.

Solutions

  • Renew your subscription: follow the link and renew your subscription - note that
    if you wish to pay by Wire Transfer, your subscription will effectively be renewed only when the payment arrives, which can take a few days. Credit card payments are processed immediately.
  • Contact our Support

None of those solutions worked for you? Please contact our Support

Force an Update Notification

Update Notifications happen once every 7 days and keep your database up-to-date with your Odoo Enterprise subscription. If you modify your subscription (i.e. add more users, renew it for a year, etc.), your local database will only be made aware of the change once every 7 days - this can cause discrepancies between the state of your subscription and some notifications in your App Switcher. When doing such an operation on your subscription, you can force an Update using the following procedure:

  1. Connect to the database with the Administrator account
  2. Switch to the Developer mode by using the About option in the top-right menu (in V9) / in Settings (in V10): click on Activate the developer mode
  3. Navigate to the "Settings" menu, then "Technical" > "Automation" > "Scheduled Actions"
  4. Find "Update Notification" in the list, click on it, and finally click on the button "RUN MANUALLY"
  5. Refresh the page, the "Expiration" notification should be gone

Duplicate a database

Vous pouvez dupliquer votre base de données en accédant au gestionnaire de base de données sur votre serveur (<odoo-server>/web/database/manager). Dans cette page, vous pouvez facilement dupliquer votre base de données (entre autres choses).

Lorsque vous dupliquez une base de données locale, il est fortement conseillé de changer l'UUID (Universally Unique Identifier) de la base de données dupliquée, puisque cet UUID est utilisé par votre base de données pour s'identifier avec nos serveurs. Avoir deux bases de données avec le même UUID pourrait entraîner des problèmes de facturation ou des problèmes d'iidentification à tous les niveaux.

L'UUID d'une base de données est actuellement accessible à partir du menu Configuration ‣ Technique ‣ Paramètres ‣ Paramètres systèmes. Nous vous conseillons d'utiliser un générateur UUID ou d'utiliser la commande unix uuidgen pour générer un nouveau UUID. Vous pouvez alors simplement le remplacer comme tout autre enregistrement en cliquant dessus et en utilisant le bouton Modifier.