6.8. Proxy Debugging by Red Hat

If you've exhausted these troubleshooting steps or want to defer them to Red Hat Network professionals, Red Hat recommends that you take advantage of the strong support that comes with RHN Proxy Server.

One way to access that expertise is through the Red Hat Knowledgebase, which provides solutions to the most common issues encountered by users and has a robust browse and search interface for finding the right answers to your Proxy issues. You can access the Red Hat Knowledgebase at http://kbase.redhat.com.

Additionally, Red Hat provides a command line tool called the SoS Report, commonly known by its command sosreport. This tool collects your Proxy's configuration parameters, log files, and database information and sends it directly to Red Hat.

To use this tool for RHN Satellite Server information, you must have the sos package installed. Type sosreport -o rhn as root on the Satellite server to create a report. For example:

[root@satserver ~]# sosreport -o rhn

sosreport (version 1.7)

This utility will collect some detailed  information about the
hardware and  setup of your  Red Hat Enterprise Linux  system.
The information is collected and an archive is  packaged under
/tmp, which you can send to a support representative.
Red Hat will use this information for diagnostic purposes ONLY
and it will be considered confidential information.

This process may take a while to complete.
No changes will be made to your system.

Press ENTER to continue, or CTRL-C to quit.

You are then prompted for your first initial and last name, then a support case number (also called an Issue Tracker number).

It may take several minutes for the system to generate and archive the report to a compressed file. Once finished, email the new file from the /tmp/ directory to your Red Hat representative for immediate diagnosis.