If a Sales Order has been shipped in error—or if changes need to be made to an Order prior to shipping—you may recall the Order to Shipping. To recall Orders to Shipping, select the "Recall Orders to Shipping" option. The following screen will appear:
When recalling an Order to Shipping, you are presented with the following options:
- Show Invoiced Orders
Select to include Invoiced Orders in the display. This option is only enabled for users assigned the "RecallInvoicedShipment" privilege. Users with that privilege have the ability to recall to Shipping Orders which have already been invoiced. Non-privileged users may not recall invoiced Orders to Shipping. An Order is considered "invoiced" after an Invoice has been created from it from a billing selection. In some cases, it may be desirable to completely back out an Invoice using the following steps: 1) Delete Invoice; 2) cancel billing selection; 3) recall Order to Shipping; 4) return stock to Inventory.
- Shipped Orders
Display lists shipped Sales Orders available for recall.
To the far right of the screen, the following buttons are available:
- CLOSE
Closes the screen without recalling the Order, returning you to the application desktop.
- RECALL
Highlight a Sales Order then select this button to recall the Order to Shipping. The Order will now display on the "Ship Orders" screen.