The Customer Number uniquely identifies the Customer. To search for an existing Customer, use the browse button located next to the Customer field. Use the "+" button to add a new Customer. And use the "!" button if you want to edit the Customer Number. If the "!" button is not selected, you will be prevented from editing the Customer Number.

Enter the name of the Customer or company you are doing business with. This field should not to be confused with the contact name of an individual at the company.

Specify the Customer Type the Customer belongs to.

Select if you are actively doing business with this Customer. Not selecting makes the Customer inactive.

Closes the screen without creating the Customer, returning you to the application desktop.

Creates the Customer and enters the Customer into the master list of Customers.

Select to manually enter billing Contact information in the fields below—or use the browse button to select pre-existing Contact information. If a new Contact is manually entered here, that Contact will be added automatically to the master list of Contacts. For additional documentation related to creating Contacts, see Section 7.1, “ New Contact”.

Select to manually enter non-billing-related Contact information in the fields below—or use the browse button to select pre-existing Contact information. Examples of non-billing-related correspondence might include Price updates, holiday cards, etc. You may also enter additional contact information. If a new Contact is manually entered here, that Contact will be added automatically to the master list of Contacts. For additional documentation related to creating Contacts, see Section 7.1, “ New Contact”.

Select to display Ship-To Addresses for the specified Customer. Every Customer can have multiple Ship-To Addresses, one for each of the destinations you ship goods to. Ship-To Addresses are specified at the point of Sales Order entry.

Displays the Customer Number and Customer name.

Specify a number or code to identify the Ship-To Address.

Select to activate the Ship-To Address. If this option is not selected, then the Ship-To Address will be inactive.

Select if this is the default Ship-To Address for the Customer.

Enter the name of the company that will receive shipments at this Ship-To Address. Customers may maintain multiple Ship-To Addresses with diverse destinations.

Manually enter delivery Address information in the fields below—or use the browse button to select pre-existing Address information. If a new Address is manually entered here, that Address will be added automatically to the master list of Addresses. For additional documentation related to creating Addresses, see Section 8.1, “ New Address”.

Manually enter delivery Contact information in the fields below—or use the browse button to select pre-existing Contact information. This field should not to be confused with the "Name" field that appears on the Ship-To Address label. If a new Contact is manually entered here, that Contact will be added automatically to the master list of Contacts. For additional documentation related to creating Contacts, see Section 7.1, “ New Contact”.

Specify the Sales Representative for the Ship-To Address. When entering Orders for a Customer, the name of the Sales Representative specified on the Ship-To Address will be used if it is different from the Customer default.

Field accepts up to 4 whole numbers and 2 decimals. Enter the Commission rate to be used when Sales Orders for this Customer are shipped to the specified Ship-To Address.

Specify the Shipping Zone for the Ship-To Address.

Specify Tax Zone to be used for Ship-To Address.

Specify the following Shipping-related defaults:

Select the "General Notes" tab to access this scrolling text field with word-wrapping for entering general Notes related to the Customer Ship-To Address. These Notes are for internal use only.

Select the "Shipping Notes" tab to access this scrolling text field with word-wrapping for entering Shipping Notes related to the Customer Ship-To Address. Shipping Notes are transferred to the "Shipping Notes" tab on the Sales Order header whenever a Sales Order for the specified Ship-To Address is entered. Ultimately, Shipping Notes may be printed on shipping paperwork.

Select the "Transmission" tab to associate EDI Profiles with the Ship-To Address. EDI Profiles are used for transmitting Orders and Invoices to Customers electronically—via email or FTP. Associating an EDI Profile with a Ship-To Address overrides the association of an EDI Profile with the Customer.

When associating EDI Profiles with EDI recipients, such as Customers, Ship-To Addresses, and Vendors, you are presented with the following options:

EDI Profiles

Display lists EDI Profiles associated with this recipient (e.g., current Customer) for a particular document type. It also shows whether EDI will be sent via email or FTP.

To the far right of the screen, the following buttons are available:

ATTACH

Connect an existing EDI Profile to this EDI recipient for a particular document type.

DETACH

Detach the selected EDI Profile from the recipient for the selected document type.

NEW

Create a new EDI Profile and have the opportunity to attach it to the current recipient.

EDIT

Edit the selected EDI Profile.

To attach an existing EDI Profile to the current recipient, select the ATTACH button. The following screen will appear:

Attach an EDI Profile

Recipient

This shows the number of the Customer, Vendor, etc. which will receive EDI using the selected EDI Profile.

Recipient Type

This shows whether the Recipient is a Customer, Vendor, etc. This reduces confusion in cases where a Customer and Vendor have the same number (i.e., the same CRM Account is both a Customer and Vendor).

Document Type

Choose from this list the type of document you want to use the EDI Profile for.

EDI Profiles

Choose from this list the EDI Profile you want to attach for the selected document type.

To the far right of the screen, the following buttons are available:

CANCEL

Closes the screen without attaching the EDI Profile, returning you to the previous screen.

ATTACH

Attaches the EDI Profile to the recipient and closes the screen, returning you to the previous screen.

If there is no existing EDI Profile that suits your needs, you can create a new one by selecting the NEW button. This does the same thing as clicking the NEW button on the EDI Profiles window (see Section 13.17, “EDI Profiles”). After you have created the new EDI Profile and saved it, the Attach EDI Profile window will appear with the new EDI Profile selected. Now you can select the Document Type and click ATTACH. If you click CANCEL, the new EDI Profile will still be saved but will not be attached to the recipient.

Closes the screen without adding Customer Address information, returning you to the application desktop.

Saves any new Customer Address information.

Select to specify the default preferences for the Customer.

Select to specify credit-related information for the Customer.

Select to specify the default Tax information for the Customer.

Select to enter Credit Card information for the Customer. This option will only be enabled if your site is configured to use and process Customer Credit Cards.

Specify a default Sales Representative for the Customer. When entering Orders for a Customer, the Sales Representative defined on the specified Ship-To Address will be used.

Specify the commission percentage for the selected Sales Representative.

Specify the default Ship Via to be used for the Customer. You may enter a free-form Ship Via simply by typing the name of the Ship Via into the field.

Specify the default Shipping Form to be used for the Customer.

Specify the default Shipping Charges to be used for the Customer. Shipping defaults specified on the Customer master will transfer to the Sales Order header when a new Sales Order is entered for a Customer.

Select to indicate whether the Customer accepts Backorders. A backorder is defined as an unshipped Line Item on a shipped Sales Order. For example, if a Customer orders three Line Items, but only one of the Line Items is shipped, the remaining two Line Items would be on backorder. Not selecting this option indicates the Customer does not accept backorders or partial shipments.

Select to indicate that free-form Ship-To Addresses may be entered when Sales Orders are created for the Customer. If not selected, you are indicating that free-form Ship-To's may not be entered for the Customer. Instead, Ship-To's must be entered using predefined information.

Select to indicate that free-form Bill-To Addresses may be entered when Sales Orders are created for the Customer. If not selected, you are indicating that free-form Bill-To's may not be entered for the Customer. Instead, the predefined Bill-To found on the Customer master will be used.

Specify the preferred selling Site, if any. This is an optional setting. If a preferred Site is selected, then this Site will be used when entering Sales Orders for the Customer. At Sales Order entry, the preferred Site will be the default Shipping Site for the Sales Order—as well as the default selling Site for Sales Order Items.

Specify the default billing Terms for the Customer.

Enter the default discount—if any—which the Customer should receive. Customer discounts are applied to either a) the List Price for an Item if the List Price is being used or b) a specific Sale if a Sale is in place which the Customer is assigned to. The discount does not get applied to Pricing Schedules.

Specify the Currency to be used when transacting business with the Customer. With the system's multi-currency support, you can do business with Customer's in their Currency, using Exchange Rates to normalize transactions in your base Currency.

Select to mark the Customer as having credit in good standing. Customers with credit "In Good Standing" may have Sales Orders issued for them. A black-colored typeface will be associated with their account.

Select to alert sales staff to possible credit problems with the Customer. Non-privileged users will be prevented from issuing Stock to Shipping for any Customers on credit warning. An orange-colored typeface will be associated with their account.

Select to inform sales staff that Customer's credit has been suspended. Non-privileged users will be prevented from issuing Stock to Shipping for any Customers on credit hold. A red-colored typeface will be associated with their account.

Select to indicate that the Customer uses Purchase Orders. If selected, users will be required to enter a Customer Purchase Order Number when entering a Sales Order. In addition, selecting the option will prevent users from entering duplicate Customer Purchase Order Numbers—unless the Customer is marked as using Blanket POs.

Blanket P/O"s: Select to indicate that the Customer uses blanket Purchase Orders. A blanket P/O is a Customer Purchase Order which may be used for more than one Sales Order. Selecting this option means users will be allowed to enter duplicate Purchase Order Numbers for this Customer.

Specify one of the available methods for handling open balances for the Customer:

Specify the credit ceiling you are willing to extend to the Customer.

You have the option of assigning a credit rating to the Customer. Any value entered here is purely informational. The system does not use the credit rating in any calculations.

Select this option to automatically place the Customer on Credit Warning if their open Accounts Receivable (A/R) balance exceeds their Credit Limit. This option must also be selected for a Customer's A/R open items to be evaluated when the Update Late Customer Credit Status utility is run. If a Customer is on Credit Warning, Sales Orders may not be entered for the Customer—except by users with override privileges. Once the Customer's A/R open balance falls below their Credit Limit, Sales Orders may once again be entered for the Customer.

Select this option to place all new and existing open Sales Orders on Credit Hold if the Customer's Credit Limit is exceeded. The contents of Sales Orders placed on Credit Hold may not be issued to Shipping—except by users with override privileges. Once the Customer's Credit Limit is no longer exceeded, Sales Order contents may be issued to Shipping.

Select to specify an alternate number of grace days for the Customer, to override the global grace period defined at the system level in the Accounting configuration. To learn more about configuring grace days, see Section 12.8, “Configure Accounting”.

Specify the default Tax Zone you want to associate with the Customer. By default, the specified Tax Zone will be used on Sales Orders and Quotes for the Customer―unless a Ship-To Address in use specifies a different Tax Zone.

Display lists Tax Registration Numbers for the specified Customer.

Opens screen for creating a new Customer Tax Registration Number.

Enables you to edit highlighted Customer Tax Registration Numbers. The edit screen is the same as that for creating a new Customer Tax Registration Number—except that when editing, the fields will contain Customer Tax Registration Number information. Double-clicking on a Customer Tax Registration Number will also bring you to the editing screen.

Highlight a Customer Tax Registration Number and then select this button to reach a read-only view of the "Edit" screen.

Highlight a Customer Tax Registration Number and then select this button to remove the Customer Tax Registration Number from the list.

Displays the Customer Number for the specified Customer.

Specify the Tax Zone the Tax Registration Number is valid for.

Specify the Tax Authority associated with the Tax Registration Number.

Enter the Customer's Tax Registration Number for the specified Tax Authority. The registration number is used by Tax Authorities to identify businesses and/or individuals. An Employer Identification Numbers (EIN) is an example of a Tax Registration Number.

Specify the date range the Tax Registration Number is valid for:

This is a scrolling text field with word-wrapping for entering Notes related to the Tax Registration Number.

Closes the screen without creating a new Tax Registration Number, returning you to the previous screen.

Creates the Tax Registration Number and adds it to the master list of Customer Tax Registration Numbers.

Display lists Credit Card records for the Customer.

Opens screen for entering new Credit Card information for the Customer.

Enables you to edit highlighted Credit Cards. The edit screen is the same as that for entering new Credit Card information—except that when editing, the fields will contain Credit Card information.

Highlight a Credit Card and then select this button to reach a read-only view of the "Edit" screen. Double-clicking on a Credit Card will also bring you to the view screen.

Highlight a Credit Card and then select this button to move the Credit Card up in the sequence of Credit Cards. Sequence numbers are automatically adjusted to reflect the change in position.

Highlight a Credit Card and then select this button to move the Credit Card down the sequence of Credit Cards. Sequence numbers are automatically adjusted to reflect the change in position.

Displays the name of the Customer associated with the Credit Card record. The name of the Customer will also be displayed.

Specify the type of Credit Card. The following Credit Card types are currently supported: Master Card, Visa, American Express, and Discover.

Enter the Credit Card Number. After the Credit Card record has been saved, all but the last four digits of the Credit Card Number will be encrypted for security purposes.

Select if the Credit Card record is active. Do not select this option if the specified Credit Card is inactive or invalid for any reason.

Enter a name to describe the Credit Card record.

By default, the Customer's Billing Address will be entered here. However, you may specify an alternate billing address for the Credit Card record using the Address browse button located in the lower right-hand corner of the screen. For additional documentation related to creating Addresses, see Section 8.1, “ New Address”.

Enter the month when the specified Credit Card expires. The month must be saved in the format "MM". For example, the month of January would be represented as "01".

Enter the year when the specified Credit Card expires. The year must be saved in the format "YYYY". For example, the year 2006 would be represented as "2006".

Closes the screen without creating the Credit Card record, returning you to the previous screen.

Creates the Credit Card record and adds it to the list of Credit Card records.

Display lists the Characteristics related to the Customer.

Opens screen for creating a new Customer Characteristic.

Enables you to edit highlighted Customer Characteristics. The edit screen is the same as that for creating a new Customer Characteristic—except that when editing, the fields will contain Customer Characteristic information. Double-clicking on a Customer Characteristic will also bring you to the editing screen.

Highlight a Customer Characteristic and then select this button to remove the Customer Characteristic from the list.

Select a Characteristic from the list of Characteristics designated as being available for use as Customer Characteristics.

Enter a description of the Customer Characteristic.

Closes the screen without creating the Customer Characteristic, returning you to the previous screen.

Creates the Customer Characteristic and adds it to the list of Customer Characteristics.

Select to view a list of all Contacts associated with the Account. On this screen you can manage an Account's Contacts―either by adding new Contacts or attaching/detaching Contacts from the Account. Any changes made here also update the CRM Account record. For additional documentation related to managing a Contacts associated with a CRM Account, see Section 6.1, “New CRM Account”.

Select to view the To-Do List associated with the Account. On this screen you can manage all of the To-Do items and Incidents related to the Account. Any changes made here also update the main To-Do List. For additional documentation related to managing the To-Do List, see Section 2.2, “ To-Do List”.

Select to view any Opportunities associated with the Account. On this screen you can manage your Customer Opportunities―either by adding new Opportunities or editing already-existing ones. Any changes made here also update the main list of Opportunities. For additional documentation related to managing Opportunities, see Section 4.2, “List Opportunities”.

Select to view high-level sales history information for the Customer, including year-to-date sales, last year sales, total backlog value, and more. For more detailed Customer sales history, see the wide range of sales analysis options available in the Sales Module menu here: Sales > Analysis.

Select to view the list of Quotes associated with the Customer. On this screen you can create new Quotes or edit existing ones. For additional documentation related to entering Quotes for Customers, see Section 1.1, “ New Quote”.

Select to view the list of Sales Orders associated with the Customer. On this screen you can create new Sales Orders or edit existing ones. For additional documentation related to entering Sales Orders for Customers, see Section 2.1, “New Sales Order”.

Select to manage Returns associated with the Customer. On this screen you can manage most aspects of the Returns process―from creating new Return Authorizations to processing Credit Memos. For additional documentation related to managing Return Authorizations, see Section 4.3, “Return Authorization Workbench”.

Select to view information related to the Customer's open Receivables. On this screen you can manage most aspects of the Receivables process―from creating new Receivable documents (e.g., Invoices, Credit Memos, etc.) to printing out Customer statements. For additional documentation related to managing Customer Receivables, see Section 2.6.2, “Open Receivables”.

Select to view information related to Cash Receipts from the Customer. On this screen you can view Cash Receipt and cash application history, as well as enter new Cash Receipts for the Customer. For additional documentation related to Cash Receipt history, see Section 2.6.5, “ Cash Receipts”. And for detailed information about entering Cash Receipts, see Section 2.3.1, “ New Cash Receipt”.

Select to view information related to transactions involving the Customer's Credit Card(s). On this screen you can view Credit Card transaction history. You can also authorize Credit Card pre-authorizations. For additional documentation related to Credit Card history and the method for processing pre-authorizations, see Section 2.4, “ Receivables Workbench”.

Select to enter Notes related to the Customer. This is a scrolling text field with word-wrapping for entering Notes related to the Customer. Any Notes entered on this screen are for internal purposes only.

Select to review or add Comments related to the Customer.

Closes the screen, returning you to the application desktop.

Opens screen for creating a new Customer.

Enables you to edit highlighted Customer. The edit screen is the same as that for creating a new Customer—except that when editing, the fields will contain pre-loaded Customer information. Double-clicking on a Customer will also bring you to the editing screen.

Highlight a Customer and then select this button to reach a read-only view of the "Edit" screen.

Highlight a Customer and then select this button to remove the Customer from the master list.

Enter any character or combination of characters you want to match, followed by the TAB key. The "Search for" field supports pattern matching with Regular Expressions.

Specify which of the following criteria you want to include in the search:

Select to show inactive Customers as well as active Customers. By default, inactive Customers are not displayed.

Display will show search results for Customers, using specified parameters.

Closes the screen, returning you to the application desktop.

Enables you to edit highlighted Customer. The edit screen is the same as that for creating a new Customer—except that when editing, the fields will contain Customer information. Double-clicking on a Customer will also bring you to the editing screen.

Highlight a Customer and then select this button to reach a read-only view of the "Edit" screen.

Closes the screen, returning you to the application desktop.

Runs the report associated with this screen.

Opens screen for creating a new Customer Type.

Enables you to edit highlighted Customer Type. The edit screen is the same as that for creating a new Customer Type—except that when editing, the fields will contain Customer Type information. Double-clicking on a Customer Type will also bring you to the editing screen.

Highlight a Customer Type and then select this button to remove it from the master list of Customer Types.

Closes the screen, returning you to the application desktop.

Opens screen for creating a new Customer Group.

Enables you to edit highlighted Customer Group. The edit screen is the same as that for creating a new Customer Group—except that when editing, the fields will contain pre-loaded Customer Group information. Double-clicking on a Customer Group will also bring you to the editing screen.

Highlight a Customer Group and then select this button to reach a read-only view of the "Edit" screen.

Highlight a Customer Group and then select this button to remove the Customer Group from the master list.