A user account must be authorized for the account to be active. If you choose to delay the authorization, you can edit the account at a later time to authorize the account.
Prerequisites
An administrator account for the site. Administrators have full permissions to the specific site.
Steps
Go to Persona Bar > Manage > Users.
Search for the super user account.
From the Show dropdown, choose Superusers to filter the displayed accounts.
Browse the list for the user account.
Click/Tap the ellipses icon for the user, then choose Authorize User.
Note: If the user is already authorized, the menu option changes to Unauthorize User.